Why this field matters, what the expert is trying to protect, and what good judgment means.
Knowledge Roles
Some expert material gives facts. Some gives principles. The assistant needs both.
The seven material types help experts sort sources. Knowledge roles help explain how those sources should influence answers: as facts, steps, concepts, models, or deeper judgment.
Definitions, terms, and distinctions the assistant should use consistently.
Ways of explaining a situation, diagnosing a pattern, or comparing options.
Processes, checklists, workflows, and practical ways to move from question to answer.
Source passages, cases, FAQ answers, quotes, service facts, and concrete evidence.
Expert-friendly rule:
You do not need to label everything perfectly. Start by separating deep principles,
repeatable methods, and concrete facts. That alone usually improves answer quality.
Material type and knowledge role are different
| Question | What it tells the assistant | Example |
|---|---|---|
| What kind of source is this? | The kind of material the expert is adding. | A service page, case note, FAQ, profile, or method guide. |
| How should this source be used? | The role it should play in the answer. | As a fact, example, method, concept, model, or deeper principle. |
Examples
A service description
This is service material. It usually gives concrete facts about scope, suitability, delivery, and next steps.
A method article
This may be content material, but its role is often to teach a method, framework, or repeatable way of thinking.