Legal information has two risks: being unreadable, and being over-advised.

Users need clear explanations, service scope, and next-step guidance, not a chatbot pretending to be a lawyer.

What visitors actually want to see

What category this issue belongs to

Which public materials can help them understand it

When they must contact a professional

Explain public materials and common questions

Mark information support clearly, not legal advice

Route judgment-heavy matters to professional service

Boundary: no unauthorized legal advice, no replacing lawyer judgment, no hiding disclaimers or human handoff.